Complaint Procedure
Last updated: 23 June 2026
At Unite Residences, we are committed to providing every resident with a comfortable, safe, and hassle-free living experience. We understand that issues may occasionally arise, and we take all concerns seriously. If you have a complaint, please follow the procedure below so we can address it quickly and fairly.
1. Raise a Complaint
You can submit your complaint through any of the following channels:
- Email: support@uniteresidences.com
- Phone / WhatsApp: +91 87965 53558
- In person: On-site management office
When raising a complaint, please share your full name, room number, contact details, and a clear description of the issue. Photos or documents that support your complaint are also welcome and help us resolve matters faster.
2. Acknowledgement
Once your complaint is received, our team will acknowledge it within 24 hours. You will receive a confirmation along with a reference number that you can use for any follow-up.
3. Review & Investigation
Our team will carefully review the complaint and may reach out to you for any additional details required. Every complaint is investigated thoroughly and impartially, with input from the relevant staff or departments.
4. Resolution
We aim to resolve all complaints within 3 to 5 working days, depending on the nature and complexity of the issue. Where a fix cannot be provided immediately, you will be informed of the expected timeline and kept updated until closure.
5. Escalation
If you are not satisfied with the initial resolution, you can escalate the matter to our senior management:
- Email: escalation@uniteresidences.com
Please include the original reference number and a brief explanation of why you feel the resolution was insufficient. Escalated complaints are reviewed by senior management directly.
6. Closure
Once the issue has been resolved, the complaint will be formally marked as closed. We may request brief feedback at this stage so we can continue improving our services for everyone at Unite Residences.
7. Important Notes
- All complaints are treated with the strictest confidentiality.
- Anonymous complaints will be considered but may be harder to investigate fully.
- False, malicious, or misleading complaints may result in disciplinary action.
- Retaliation against any resident for raising a genuine complaint is strictly prohibited.
- We are committed to fair, transparent, and timely resolution for every resident.
8. Contact Us
For any further assistance or to raise a complaint, please reach out to us:
Unite Residences
Godwin Greenwood V-44, Godwin Greenwood City, Bypass Road, Meerut 250001
Phone / WhatsApp: +91 87965 53558
Email: info@uniteresidences.com
